Information

Information

SAMPLES
Q. Can I get a sample?

A. Yes. You can order samples of all our plain tiles online. We always recommend ordering a sample so you can see the tile in your property as different lighting conditions can affect the appearance of the tile. Colour can also vary depending on which computer screen you are using. Call us if you'd like to order a sample of a specific tile.


CALCULATING TILE QUANTITY
Q. How do I work out how many tiles I need?

A. If a professional tiler is completing your project, they’ll measure up and advise you on how many square metres of tiles you’ll need . Alternatively measure the area to be tiled and then you can used the simple tile calculator found on our product pages to calculate the quantity needed. We recommend adding 10% to the quantity of your order to account for wastage caused by tile cutting.


DELIVERY
Q. Do you deliver?

A. Yes. Our nationwide carrier can deliver to you, see delivery details here.

Q. Can I collect from the Classic Tiles showroom?

A. Yes. We will notify you when your order is ready to be collected.

Q. The tile I want is not in stock, how long will I have to wait?

A. Sourcing our tiles from all over the world means lead times depend on how far the tiles have to travel but typically the time can be around 3 weeks. A member of our staff can provide you with product specific lead times.




RETURNS
Q. Do you accept returns?

A. You have 14 calendar days from the day after your receive your order to notify us to arrange a return. The cost of returning the order is the responsibility of the customer. Goods must be unused and in the same condition that you received it. Goods must be in their original packaging.

Q. Are 'to order' products included?
A. Products that are 'to order' are special order items and are unfortunately exempt.




GENERAL
Q. Why are some tiles only suitable for wall?
A. Tiles only suitable for wall are not strong enough to walk on.


Q. Do I need anti-slip tiles?

A. Mosaic tiles are a popular option for shower bases as there is plenty of grip from the joint lines. However for applications where you require maximum grip in wet conditions such as wet rooms or outdoors, anti-slip tile are fit for purpose.

Q. How do I recognise a good quality tile?

A. Tiles are manufactured to various specifications and graded accordingly. Factors such as shape and size consistency, colour and durability contribute to the quality of a tile. We only sell the highest quality tiles.

Q. What tools and supplies do I need to fix tiles?

A. If a professional tiler is completing your project, they’ll advise you of exactly what you need. If you are fixing the tiles yourself it would be best to contact a member of our staff who will be able to advise you on the tools and supplies needed to get the job done.

Q. Can I use tiles outdoors?

A. All our porcelain tiles can be used outdoors. We also have thicker 20mm deep tiles specifically for use outdoors that can be used like paving stones.